ZARNETHEA Returns Policy

At ZARNETHEA, we strive to ensure our customers are completely satisfied with their purchase. If you are not fully satisfied, we offer a comprehensive returns policy.

Products can be returned within 30 days of receipt. To be eligible for a return, items must be in original packaging with all tags intact, and in the same condition as received.

The following items cannot be returned:

• Bespoke or personalized items
• Gift cards
• Items marked as final sale

To initiate a return, please contact our customer service team at [email protected]. Include your order number and reason for return. Once approved, you will receive a return authorization number and instructions.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

If you need to exchange an item for a different size or color, please specify this in your return request. Exchanges are subject to stock availability.

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance.

Thank you for shopping at ZARNETHEA. Your satisfaction is important to us, and we are here to help with any questions or concerns regarding our returns policy.